Patron Support
Call Center
Assigned patron-support work, account guidance, application assistance, and service follow-up without granting unrestricted access to patron private identity information.
Secure Staff Access
Staff roles are operational permissions, not master keys.
The portal can centralize staff entry while PSOP keeps support, coder, call-center, administrative, franchise, and organization authority separately controlled.
Production Gateway Pending
Staff authentication
The public Staff / Call Center gateway will not be represented as operational until PSOP authentication, staff-role resolution, queue assignment, and application authorization are connected and verified.
Selecting Staff / Call Center does not grant staff or administrative authority.
Authority comes only from the authenticated server-side role and assigned operation.
Authority comes only from the authenticated server-side role and assigned operation.
Staff Software
Use the approved staff client.
Call-center, coder, organization, shared-verifier, and other approved staff clients will be distributed through the piSun Download Center.
Open Download CenterStaff Workspaces
Work arrives by role and queue.
The authenticated staff workspace should contain only the operational areas assigned to the person, rather than exposing one universal internal control panel.
Compatibility
Compatibility Intake
Review platform and device requests received through piSun Technologies and route them to the appropriate technical or operational lane.
Development
Coder Center
Assigned development, compatibility, testing, package-review, and deployment work for approved piSun clients and integrations.
Organizations
Institution Support
Support authorized schools, universities, financial providers, businesses, agencies, and other participating organizations.
Franchise Network
Franchise Support
Assist authorized franchisees with assigned service, institution, application, and operational workflows without inheriting franchise authority.
Applications
Download & Install Support
Assist patrons and organizations with approved piSun software, installation paths, device replacement, and supported client updates.
Operations
Service Queues
Handle assigned operational work items according to staff role, queue ownership, organization context, and service policy.
Administration
Authorized Administration
Administrative capabilities appear only for authenticated staff whose server-side role explicitly permits the requested operation.
Compatibility Operations
Email can start the request. PSOP tracks the work.
Compatibility email is a public intake path. The internal compatibility queue becomes the system of record so requests can be triaged, assigned, developed, tested, published, and completed.
1
Receive
Accept a safe platform, device, organization, or compatibility request.
2
Triage
Place the request into the appropriate operational lane.
3
Build & test
Assign approved development and validation work without moving protected customer information into the request.
4
Publish & notify
Publish the approved package or guidance and notify the requester when the compatibility work is ready.
Compatibility Routing
Route requests to the team responsible for them.
1
Airports & Governments
2
Organizations & Universities
3
Patrons & Clients
4
Medical & Device Tracking
piSun Technologies Intake
compatibility@pisuntechnologies.comCompany-wide platform, organization, device, and specialized compatibility requests.
FamilyLink Intake
compatibility@pisunfamilylink.comFamilyLink-specific patron, genealogy, browser, application, and call-center compatibility requests.
Support Boundary
Supporting a patron is not the same as becoming the patron.
Staff should receive only the information and actions needed for the assigned support case. Patron biometrics, unrestricted protected identity information, private keys, and unrelated application data remain outside ordinary support access.
Administrative Boundary
Staff access is not automatic super-admin access.
Sensitive administrative operations should require the specific authenticated role, policy, and step-up assurance assigned to that operation.
piSun Operations
The right operator. The right queue. The right amount of access.
Staff / Call Center Access is being built as the common piSun Technologies operational entrance while PSOP keeps staff roles, patron authority, franchise relationships, organization permissions, and administrative powers separately controlled.